E&O Tip: E&O Tip: How to Ask for a Signed Application

The manner in which a signed application is requested from a client can significantly influence the outcome of an E&O claim against your agency – particularly if the application was completed on behalf of the client.

It is essential to provide the client with the entire application for their signature, rather than only the signature page. What’s more, it is crucial to advise the client to thoroughly review the application for accuracy before they sign and return it if no amendments are required.

There have been instances where claims have arisen due to inaccurate information on signed applications, with clients asserting they were not asked to verify details and signed at the agent’s instruction. Clearly communicating the necessity of reviewing all information prior to signing helps strengthen your agency’s position if a claim arises.