Do Your Clients Understand What Is & Isn’t Included in Their Coverage?

There is often a gap between what a client thinks their policy covers and what the policy actually covers. This can be the result of vague policy language, but time and time again is a matter of how the client interprets the coverage. This poses challenges for agents because clients will frequently pursue the agent for relief when the client discovers that coverage is not as broad as the client interpreted it to be. Agents must be diligent about documentation, obtaining declination forms, verifying policy information, and providing renewal questionnaires. 

A recent article by ePay Policy – “The Biggest Liability in Insurance isn’t Fraud, It’s Confusion” – demonstrates some of the ways that a client may misinterpret coverage.