Before adopting an AI transcription platform, agencies should consider asking vendors:
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- Where are recordings, transcripts, and summaries stored?
- How long is data retained, and can retention periods be customized?
- Is customer data used to train AI models or improve the vendor’s products?
- Are recordings, transcripts, or voiceprints shared with third parties?
- What security controls, encryption standards, and access controls are in place?
- Can data be permanently deleted upon request?
- Does the platform create or store voiceprints or other biometric information?
- What consent and notification features are built into the product?
- Can recordings or transcripts be restricted to specific users or groups?
- How are data breaches, security incidents, or unauthorized access handled?
- What contractual commitments does the vendor make regarding confidentiality and data ownership?
View Fillable AI Transcription Platforms Vendor Due Diligence Checklist Here