E&O Loss Control Articles

E&O Tip: Implement a Generative AI Use Policy for Your Agency

Written by Utica National Insurance Group E&O Risk Management | Sep 24, 2025 2:49:31 PM

 

With the increasing use of generative artificial intelligence (AI) tools such as ChatGPT, it is vital for agencies to assess the benefits and drawbacks of the use of these tools by staff and clearly communicate their stance.

Privacy and data security must be contemplated when utilizing these tools to ensure that your proprietary data and client information are not compromised. Your staff must understand how they can use these tools in a way that protects the agency and complies with relevant laws and regulations.

These following are examples of acceptable use and prohibited use policies for generative AI tools: